• Pacific States Communications

    Pacific States Communications

    Our Mission: Is to truly understand the role your communication system plays in your business. We design it, deliver it, and continuously support it and your business goals– Empowering you with a competitive edge and improved profits.

    Pacific States Communications is based in Reno, Nevada and serves all of Northern Nevada including Reno, Sparks, Carson City, Fallon, Dayton and more.

  • NEC

    NEC

    Market leadership, competitive advantage and growth opportunities are not guaranteed through innovative technologies alone. Savvy businesses depend on the expertise of technology solutions providers, who can customize and deliver the services required in today’s connected enterprise to ensure optimal performance and return on investment. Read More…

  • ShoreTel

    ShoreTel

    ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP unified communications systems. ShoreTel enables companies of any size to seamlessly integrate all communications-voice, data, messaging-with their business processes. Independent of device or location, ShoreTel’s distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. Read more…

When you select Pacific States Communications as your Business Telephone and Data Communications Company…

Click for the BBB Business Review of this Telecommunication Equipment & Systems Dealers in Reno NV

PSC’s driving system evaluation and design focus is how to enhance your client’s experience with you. Design a “system” that allows that caller to reach the party in your organization that can really help them, while minimizing office “disruptive” ringing and “please hold”. Pacific States Communications has been evaluating, designing and implementing VoIP solutions since early 2002.

Pacific States Communications (PSC) has been installing ShoreTel Solutions since early 2002. PSC was instrumental in bringing ShoreTel to Northern Nevada with installations ranging from a single site with a couple of phones to multi-site and multi-state with over 5,000 IP phones.
In 2005 ShoreTel implemented a Customer Satisfaction survey initiative utilizing a third party. PSC was unaware of the programs implementation and scored over 92% on the first set of surveys. Any rating over 75% is considered “World Class”. In 2005 PSC was nationally recognized for the Customer Service achievement and was awarded the ShoreTel Circle of Excellence. PSC continued to improve and averaged above 99.5% through 2012 when ShoreTel changed to a Net Promoter Scale.
PSC has several factors that set us apart from all other providers:

  • Local
    • In depth experience and knowledge in “call handling”.
      • Anyone one can sell you a phone system – Not everyone can make it work for you and your bottom line.
      • Our driving focus is to design a system that gets your callers to the staff that can actually handle the call enhance your customer’s experience and improve your bottom line!
    • Dispatch 7/24
      • PSC has a fully staffed dispatch center from 8 am – 5 pm, and utilizes a live answering service for after hours – not “1-800 who cares”.
    • Inventory
      • Yes! in this world of on demand – PSC maintain local inventory so when our clients need hardware for an add or repair, there is a very high probability that we will have it on hand.
    • Internal IT staff that works very closely with our clients IT support to ensure network readiness pre and post implementation.
    • Customer Service representatives for pre and post installation end user training. Our goal is to proactively support you so your staff is continuously utilizing the system for maximum “Client Experience”.

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