PACSTATES


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Pacific States Communications Launches New Product

We are so pleased to be offering a new product to our customers. Interactive Intelligence, which was recently acquired by Genesys, focuses on offering modern communication technology, enabling customer engagement and communications through cloud based products. Genesys-Interactive Intelligence offers contact center software with tools that enable collaboration within the workplace and better communications with customers. Genesys-Interactive Intelligence has more than 10,000 customers in more than 100 countries and supports more than 25 billion customer interactions per year.

Historically Genesys-Interactive Intelligence has been designated to service large companies and call centers. They have now introduced a cloud-based option that is scalable to any size business. This cloud- based option opens the door to many of our clients, offering them services and tools which have not previously been accessible to the smaller companies.

Genesys-Interactive Intelligence products are devoted to customer engagement, as wells as employee engagement and optimizing business. Making customer engagement a focal point, in turn improves customer experience. In ever changing and increasingly competitive markets, exceptional customer service is vital in setting companies apart from competitors.  Genesys-Interactive Intelligence offers products capable of tracking and customizing each customer experience to make sure that individual needs are being met.

Through improved employee engagement, companies can expect to see better collaboration between departments.  The cloud based product enables information to be shared amongst team members, offering customers a more seamless transition between departments and a more educated interaction overall. The ability to share information at a more rapid pace also can increase response time, resulting in quicker solutions for customer issues. Omnichannel capabilities offers an all-encompassing view of reporting and content vital to providing an unmatched, engaged customer experience. This has also been proven effective in training employees, managing quality control and ensuring compliance.

As companies grow and develop, one of the primary questions is how to optimize their business. Gensys- Interactive Intelligence’s tools allow organizations to prioritize and manage workflow. These tools are proven to increase performance by organizing and prioritizing tasks.  The management tools gather the tasks and interactions with real time monitoring and have the ability to assign tasks to team members. This is imperative to timely completion of processes and attainable task based time management.

Genesys- Interactive Intelligence’s cloud based products also brings efficiency and cost effectiveness to companies by offering numerous integrations with other applications. This allows a company to alter their services as needed over time. The flexibility to customize products and services to best fit the evolving needs of the clients is one of the things that makes Genesys-Interactive Intelligence stand out from competing call center technology solutions.

We take pride in offering our customers the best solutions and cutting edge technology. By thoroughly researching and understanding the products that we offer, we can ensure the satisfaction of clients. We invest in products that fit our client’s needs and allow them to stay at the cutting edge of their industries.

An increasing number of companies are converting to cloud based phone and work systems as products are becoming more readily available.  Companies have reported seeing an increase in their employee’s productivity in the workplace, as such tools enable better multi-department collaboration, client communication and file sharing. Employers are seeing that offering their employees more flexibility to work remotely as well promotes a more pleasant and efficient work place. Companies such as Amazon and Google are offering their employees flexible schedules, feeling that the benefits make them stand apart from other companies.

Cloud- based phone systems are among the tools making work schedules more flexible. Previously, companies may have shied away from mobile or virtual phone systems due to the question of unreliable security. However, now 100 percent cloud based systems offer dependable and secure technology. Offering a phone system with a variety of integrations and a mobile features allows staff to work where ever they would like, expanding the pool of probable job candidates and offering the sought after job perk of flexibility. A cloud- based phone system allows employees to receive and make calls, access faxes and voicemails and redirect calls when needed. As more companies are offering remote work as an option, choosing the right phone system tailored to the needs of the company offers the employers the infrastructure to support work flexibility.

A phone system should be focused on connecting remote and in office staff. As meetings will still be a necessary part of collaboration and communication, employers should determine how to successfully gather team members. By offering virtual meetings with web and audio conferencing, the correct phone system will create a consistent and successful communication  in a remote office situation.

Companies considering offering a more anytime, anywhere work experience should also consider what other tools needed to make working efficient. Employers should consider how files and information are shared. Cloud based services such as DropBox or Google Drive are file sharing databases that can be accessed remotely. This allows an off premises party to access and share information with people back at the office, creating a unified workflow between parties and eliminating a delay in response time.

Offering employees the flexibility in schedule and work environment is an obvious benefit to companies as it is becoming an increasingly more attractive benefit to potential employees. However it can also be beneficial to companies in another way. Being equipped to offer remote work could result being the ability to employ a best fit applicant that may not otherwise be available, if location is an obstacle.

While working remotely may never replace the need for office spaces and in person company collaboration, there are many benefits to it. Because of the growing need for more modern and intuitive phone systems, it is becoming increasingly important to consider all of your needs, research your prospective systems and choose the correct solutions for your company.

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Staff Bios
Michael brings 34 years of telecommunications experience to his role as chief executive officer of Pacific States.
Michael W. Buis
Chief Executive Officer
Mike works with the Pacific States sales and operations teams to ensure an unsurpassed customer experience.
Mike Metzger
Director of Sales
Bryan just moved to the Operations Manager position after 27 years as a lead telecommunications and data technician.
Bryan Carothers
Operations Manager
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Working Hours
Monday
8:00 am - 5:00 pm
Tuesday
8:00 am - 5:00 pm
Wednesday
8:00 am - 5:00 pm
Thirsday
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Contact Us
PacStates
240 S. Rock Blvd., Ste. 117
Reno, NV 89502
Dispatch or Service Inquiries:
(775) 828-2030
Direct Fax Line:
(775) 284-2684
Technical Support:
support@psc-reno.com
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