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Why Did My Fax Stop Working?

Ok, so telecom has a ton of acronyms, so hang in there!
Local Exchange Carriers (AT&T, Verizon, et. al.) and the competitive service providers who ride on their copper loops (Telepacific, Integra, etc) deliver PRI (primary rate interface) voice circuits via managed T1s. They had always been digital TDM (time delay multiplier), ISDN ( I still don’t no…joke, real acronym though) circuits. These CO (Central Office) switches are expensive to maintain, so the service providers are now delivering these circuits via a new protocol called SIP (session initiation protocol) which does not play well with fax T.38 protocol. Cable providers do the same with coax. To save money some businesses don’t even use a managed circuit and just use cloud SIP providers over the internet. You can try disabling ECM (error correction mode) or slowing down the modem on the fax, but really if you still do a lot of faxing, you need to bring in a POTS (plain old telephone service…yes that’s the acronym!) basic business line. They are getting expensive these days, but that is the real fix.
Hope that helps.

Big Bad Bills

Businesses cannot help but be bombarded by advertisements and sales calls for telecommunication service providers. Why then does almost every day bring yet another bloated file of cable, telephone, internet, and long distance among other bills from a potential client, confused over what they all mean. Our services include free bill analysis and boy oh boy are there ever surprises. Bogus charges, lines not in use, modems long ago deserted, obsolete services, etc.

Newer technology gives plenty of choices, which makes talking with your IT professional and your telephone systems vendor so very important before making a change or signing a contract. Not all services are available in all areas. Some services may not be compatible or work best with your network or phone system. And not all internet speeds are created equal. What is the consideration for business continuity?

Broadband, fiber, copper, wireless, premise, cloud, BBL, SIP, PRI. All terms that you need to understand to make an educated decision. You need to have a firm understanding of the systems deployed by your business. Ask yourself, who, what, where, how and why does your business communicate. Another layer of complexity is added if you have multiple locations.

One thing is certain, if you have not reviewed your telecommunications bills in a while, you need to. Pacific States Communications represents all major carriers and can make a recommendation based on your needs, which often results in monthly savings and improved services.

Bruce Bochy Is My Hero

We have all seen those silly quizzes that folks post on Facebook; “What kind of Car Should You Drive”, “What Decade Should You Have Been Born In”, etc. I broke down and took one that sounded interesting enough with the headline “What Jung Archetype Are You?” The test came back that I was a “hero”. Sure enough, as a business manager, eight to ten hours a day, five or six days a week, for the last thirty years, I have been solving problems and helping clients and employees. It is not surprising that I keep my cape nearby at all times.

Having competence in your profession, both as a manager and, in my case, telecommunications, is a given necessity. Anyone with the requisite “10,000 hours” of experience should be able to run a staff meeting or design a wide area network. Why then do some companies seem to win the business, retain the top employees, and succeed and grow, while others struggle, experience high turnover, and eventually even close their doors?

Bruce Bochy, the manager of the San Francisco Giants, is finally getting accolades from the national press. Longtime Giants fans have always recognized his ability to get the most from his players and put wins on the scoreboard. Certainly he knows baseball. He makes the moves necessary with his lineup and during the games to provide the best chance of scoring more runs than the opponent. But more importantly, he has other attributes that make him a great manger. He appears calm and thoughtful. He never takes credit when the Giants win, he gives it to the players, but he always takes the blame when they lose.

The main difference I see is that Bochy seems to have achieved one of the rarest abilities of good managers, to truly care about the needs and goals of his players. This, I believe, is why his team has been in the World Series three out of the last five years. We have all had coaches who put their winning record foremost, and they may or may not have winning programs. This sports analogy applies to business as do so many others.

This is the chapter in management and customer service books that we know is true and necessary, but so difficult to maintain; to truly listen, understand and care about the needs and goals of both your clients and your employees, and to put those wants needs and goals ahead of your own. It is a challenge that I and, I am sure, many managers work on each and every day; to actually live up to our archetype. That is why Bruce Bochy is my hero!