By Regional Transportation Commission
I want to take a moment to extend my thanks and appreciation for the fantastic job you all did with our implementation! I’m still surprised at how smoothly the entire thing went… pretty much flawless. I was expecting all heck to break loose at some point, but it never happened. Our management is very happy, and we’re glad we decided to go with Pacific States for the phone system. I think the entire Pac States team had a hand in this, and you all did an excellent job. I’d like to give a special thanks to Bryan, Nancy and Joseph for all the work they did. A very special thanks to Bryan too… that guy deserves a raise! Nancy and Joseph have been fantastic as well, with all the training and follow up they’ve done. There have been many occasions during all of this, where Nancy and Joseph have gone to some of our locations on their own without being asked… just to check up on folks and help them out. You guys have top notch customer service over there, and we appreciate it! I’m looking forward to working with you all in the future, and having you maintain our phone system for many years to come!
By TEC Civil Engineering
Our voice quality is great. We can’t even tell that it’s not a landline. Everything seems to be chugging along. It’s nice to have phones again!
Friendly, knowledgeable staff.
By City of Fernley
Customer Service is excellent.
By Surratt Law
I wanted to let you and Pacific States Communications know how very much I appreciate Nancy Radford! It’s a hectic time of year and more often than not thinking of changing our phone schedule is not the first thing on my mind, until I’ve missed a holiday. Even after all of this time it’s something that takes time and bit of effort for me to do, no comments please! However, Ms. Nancy always seems to make a stop by Surratt Law at the most appropriate time to either say hello or wish us happy holidays. Yesterday was no exception. It’s nice to know that we are still a valued client and our customer service is still excellent.
By Nevada Gaming Control Board
Pacific States has always provided us level 10 service.
I want to thank everyone during this system move for all the help and support!
All your dedication, hard work, and support made this happen!
By Knowledge Solutions
Thanks for everything, I just connected the fiber and the new drops and everything is perfect.
Looking forward to working with you again soon.
By Clark/Sullivan Construction
Scott came out and cleaned us up really nice in our data closet so tell him thanks for getting dirty toning and removing old cords!
By Regional Transportation Commission
You guys (and girls) do a fantastic job, and we’re lucky to have you as a business partner. Our Shoretel phone system has been fantastic, and we’re really happy we didn’t go with Cisco or Avaya.
By Donner Summit PUD
I think you should know what a cooperative, professional, and polite team you have. I would have no problem giving PSC-Reno a high recommendation if you ever need one.
By Odyssey Engineering
Joseph has been really helpful with all my requests. The phones are great so far!
By Sierra Nevada College
Great people and great support.
By NAI Alliance
By Access to Healthcare Network
Excellent customer care. They are always available when we need them whether it be new purchases, technical support, or guidance with the workings of the Shoretel system.
By Sports Attack
Absolutely awesome and the transition was seamless at least for us with minimum downtime. Your hard work and knowledge was very much appreciated.
by Campagni Automotive Group
Thank you everyone for your handwork and dedication. I know the guys earned some serious atta boys. And I am serious when we offer our gratitude to you. Thanks guys.
by Reno Rodeo Association
Their customer service is second to none. They are great!
by Ron Wilson and Assoc
Knowledgeable staff willing to customize implementation of the system to meet our needs. They respond to any problems or service needs.
by Gyford Productions
They always have a great response time and are usually able to fix problems with a minimum amount of fuss. Their staff is knowledgeable and friendly.
by Reno Oncology Consultants
They are always great with support and when you need them have things resolved as soon as possible.
by Regional Transportation Commission
I just want to say thank you VERY much for all of your help with our MPOE move last night. Special thanks to Bryan for all that he does…. (And I still think you need to give him a raise!)
And thanks to Dave as well, for getting all of our wiring sorted out with that project. I know it was a mess, and his knowledge of our infrastructure really made that so much easier for us. Our Exec Director wanted me to tell you thank you as well, for doing such a great job for us!
by Janiga Dermatology
Training on the system-Nancy is so very good. She is also available to answer questions or walk you through a program. We are a medical facility so it is very important for us to be able to get immediate support. Scot & his other team members are always available and capable.
by South Tahoe Refuse
Our ShoreTel system has been reliable and any issues that we experience are resolved quickly by Pacific States Communications.
by General and Vascular Associates
Pacific States Communicates work very well with their customers. They are in contact with the customer even though there may not be an open ‘case’. Everyone I have been in contact with at Pacific States is kind and very professional. They really do go above and beyond.
Feb 01, 2016 by Surratt Law
I wanted to thank Scott for his patience with us. I know it’s “his job”, but he is great at it!
Jan 21, 2016 by Truckee Donnere Recreation and Park District
Feel free to use us as a reference for the ShoreTel system, it’s been one of the only parts of the network that I haven’t considered changing.
Jan 13, 2016 by River Ranch Lodge
Reed and Ryan hit a home run today as far as I’m concerned – phones and internet work as if nothing changed and I am soooo happy after this mornings switch over. Thanks very much for your hard work and coordination. I KNOW you two made it happen.
Jan 05, 2016 by One Trust Home Loans
Ryan was excellent in every way – detail-oriented, timely, consistent follow-up and follow-through, proactive. Knowledge level far exceeded expectations and they were the ones to provide advice on what needed to be done for optimal performance of technology. All of this was done faster than I imagined possible. It has been a pleasure to work with you and your team Ryan. Chris – your support was perfect in every way.
Jan 05, 2016 by Regional Transportation Commission
I want to take a moment to extend my thanks and appreciation for the fantastic job you all did with our implementation! I’m still surprised at how smoothly the entire thing went… pretty much flawless. I was expecting all heck to break loose at some point, but it never happened.
Our management is very happy, and we’re glad we decided to go with Pacific States for the phone system. I think the entire Pac States team had a hand in this, and you all did an excellent job. I’d like to give a special thanks to Bryan, Nancy and Joseph for all the work they did. A very special thanks to Bryan too… that guy deserves a raise! Nancy and Joseph have been fantastic as well, with all the training and follow up they’ve done. There have been many occasions during all of this, where Nancy and Joseph have gone to some of our locations on their own without being asked… just to check up on folks and help them out. You guys have top notch customer service over there, and we appreciate it!
I’m looking forward to working with you all in the future, and having you maintain our phone system for many years to come!
Dec 28, 2015 by TMCC
TMCC is excited about the new phones and so far we have not experienced any major issues. I think we are well prepared thanks to your help.
Oct 07, 2015 by Eide Bailley
I appreciate Ryan, he is a quality person.
Aug 28, 2015 by Mono County Office of Education
Pacific States Communications of Nevada assigned our organization a dedicated, knowledgeable, and proactive telecommunications engineer who understands our entire system, top to bottom, and understands all our needs. From troubleshooting small issues to designing entire projects and working with carriers, PSC provides excellent, prompt service.
Aug 14, 2015 by Bickford Angier & Associates
I just wanted you to know how much I appreciate all the help you gave us in the build out. You answered Aubrey’s questions and helped us with advice on things that didn’t have anything to do with your part of the job. If you need anyone to use for a referral source I would be happy to answer any questions a possible new customer may have on your services. Once again, thanks very much.
Jul 24, 2015 by Mountainview Medical Associates
Anytime we have a problem we call you. The techs you have sent are always great.
Jul 06, 2015 by Mountain View Montessori
The major reason we chose Pacific States was the support team and you are already more than living up to it! Thanks for everything.
Jun 03, 2015 by Crisis Call Center
Thanks again for all your help. Give a thanks to Reed also. You 2 are the best !!!!
Feb 26, 2015 by First Centennial Title
Awesome people to work with. Customer service, speed of service, knowledgeable. All around great company to deal with. ShoreTel is easy to set up, super easy to deploy, and add to if needed.
Feb 13, 2015 by River Ranch Lodge
We appreciate the way Pacific States always takes care of us. A service call was arranged for the very same day and when Reed arrived, he was thorough, knowledgeable, and friendly. Keep up the good work.
Jan 26, 2015 by IVGID
Pacific States Communications does a thorough review of the situation and builds understanding about the solution or product to make the customer confident of that choice.
Jan 09, 2015 by Rite of Passage
I just wanted to thank your for the great service we always receive. This morning, we moved our entire ShoreTel system to a new location and turned it on. We had some trouble connecting this new location to our others and call for support. Brian was there and on it in minutes and we were back up and running in no time. He even helped us identify an issue with our carrier that we didn’t even notice and we were able to solve that shortly after. Scott and Brian always come through when we need a little help. Please thank them for all that they do.
Nov 03, 2014 by Broadbent Inc
Just wanted to commend Chris for helping us out today. His patience was much appreciated.
Oct 29, 2014 by Access to Healthcare Network
My dealings with Pacific States Communications have always been professional, friendly, and overall enjoyable. They are fantastic at their trade, and I will always recommend their services to others. From our largest projects – to our simplest issues, I can always depend on their team. Their friendliness and professionalism is always appreciated, and they are always happy to help us when we are in need. Our business would not operate so efficiently without their exceptional support.
Oct 22, 2014 by Prothera
They are always extremely helpful and are always willing to go that extra mile to get things we need done. The phone system is straightforward and has the features without being difficult to configure and manage. It’s also very clean and clear to the end users.
Sep 29, 2014 by Clark & Sullivan Construction
Pacific States ensures that my telecom and VoIP questions get answered every time and they spend the time to explain our system in detail. ShoreTel simply works. Making phone swaps, adds, and deletes is a breeze and the web interface minimizes administration time.
Sep 11, 2014 by Family Counseling Service
The installation was completed much quicker than expected. Bob and Reed were very, very helpful, suggesting things I wouldn’t have thought of.
Aug 22, 2014 by Phillip M. Stone, Esq.
What a great job Chris did for us. He handled it quickly and efficiently.
Aug 07, 2014 by US Ordnance
They know the ShoreTel system very well. Great install team.
Aug 04, 2014 by Mountainview Medical Associates
I knew we were in great hands. Your attention to detail, follow-up and knowledge was very impressive. I am so grateful that we had such an experienced professional.
Jun 26, 2014 by Broadbent & Associates
Pacific States does customer service and technical support particularly well. We are very satisfied with the stability of the ShoreTel system, the technology integration and customer service.
Jun 19, 2014 by Remsa
Pacific States responds to all inquiries promptly, is always there to help and give guidance on issues.
Jun 19, 2014 by Applied Staffing Solutions
Pacific States Communications is always available and very professional.
May 30, 2014 by NC Auto Parts
We like everything about our ShoreTel. We recommend Pacific States because they are the best!
May 28, 2014 by Warner Telecom Group
Please thank everyone for getting out there so quickly and getting the project done. I appreciate it.
May 19, 2014 by Dr. M. Day Family Dentistry
We have been a client of Pacific States for at least two decades. They have never failed us in any way. We as a team are very appreciative for the relationship that has been established and reinforced over the years. Currently, we are involved in getting a new complete system and it is really surprising after all these years to be experiencing customer satisfaction at this level. Thank you Pacific States.
Mar 18, 2014 by Heritage Bank of Nevada
They worked closely with us to understand our needs, and created a system to match. They were very responsive to our needs before and after the installation, and they worked to make the move to our new building nearly seamless to the users.
Mar 18, 2014 by Prospect Education
Scott Casbarro provides great service.
Dec 30, 2013 by IQ Systems
I highly recommend Pac States for phone and data cabling. I am very confident in their work and only have good things to say about them. Very reliable and great final product and they are also clear on our cabling and server room design needs.
Dec 17, 2013 by M3 Planning
Great system and has worked well for us.
Dec 02, 2013 by Tahoe Fracture & Orthopedic Medical Clinic
Ryan, the work is done, you came in well under budget. Thanks for all you did!
Oct 31, 2013 by Regional Transportation Commission
I just wanted to let you know Jay did an awesome job over here yesterday. Everything looks great, and very professional… as always.
Oct 15, 2013 by Eastern Plumas Hospital
Excellent service. The project was completed on time.
Oct 15, 2013 by Lyon County
PSC service is always professional and competent.
Oct 15, 2013 by Wiegand Group
Pacific States is very responsive to requests for changes or information.
Oct 15, 2013 by Freeman & Williams CPA
Personal, face-to-face meetings to review our needs. Helping to obtain and understand quotes from different carriers to help us save on our phone and internet expenses.
Oct 15, 2013 by Sierra Air
Pacific States provides great customer service.
Oct 15, 2013 by Clark & Sullivan
Make themselves available to answer quick questions. Offering sales solutions that make sense for the company without over-selling us on hardware. The right fit in hardware/software for our needs.
Exceptional Technical Assistance
Sep 30, 2013 by City of Fernley
Techs at PSC are just exceptional in providing technical assistance.
Sep 30, 2013 by A & K Earth Movers
The techs at Pacific States always work on an issue until it is resolved. We have never experienced any major functionality issues and the minor issues are resolved in a very timely manner.
Love the “Find Me” functionality
May 29, 2012 by USA Fleet Solutions
Mr Buis…I love the Find Me functionality of our system. It has helped me from missing calls. I also appreciate the thoroughness of Nancy during training for our team.
Apr 26, 2012 by St Albert
It is such a joy to have a staff that has the support they need to get their jobs done efficiently; and this is thanks to each of you doing a great job.
Apr 20, 2012 by Meta Web Design
Pacific States has always done a great job with my phone system!
Apr 03, 2012 by Reade International
Well once again I cannot say enough about you guys. It is alway a pleasure.
Mar 29, 2012 by Bloch Inc
All I can say, from my perspective, is that they did a fantastic job under some challenging circumstances.
Spectacular Customer Service
Feb 08, 2012 by Charter College
Thank you very much for your matchless customer service. You are a fantastic business partner.