Mitel & ShoreTel


ShoreTel, recently acquired by Mitel, has long been one of our customer’s favorite Unified Communications Solution (UC). We have installed over 11,000 ShoreTel handsets at over 350 locations.

When it comes to unified communications, Mitel is an industry-recognized leader – Powering over 2 billion business connections and over 3 million cloud subscribers. Mitel says “We love their system because of the simple architectural design that lends itself well to multi-site applications, and because it is more scalable and reliable than their competitors”.

Mitel has fully integrated the ShoreTel Connect premise and cloud platforms as MiVoice Connect and MiVoice Connect Cloud, enhancing the overall family suite of solutions. PacStates immediately embraced this opportunity and received certification on the Mitel 250 and MiVoice Business platforms. PacStates is excited to be able to service and support the northern Nevada Mitel base and provide Mitel’s advanced technology such as Cloudlink, Officelink, MiCloud Engage, MiContact and Teamwork, just to mention a few. Featuring collaboration to make teams more productive, enhanced customer experience tools, global presence and improved business intelligence with integrations, you can connect your business communications in the cloud.