Testimonials and Projects


We provide unparalleled service, but you don’t have to take our word for it.
Hear it from our customers first.

 
Peterbilt

 

 

 

 

Heritage Bank of Nevada
“They worked closely with us to understand our needs, and created a system to match. They were very responsive to our needs before and after the installation, and they worked to make the move to our new building nearly seamless to the users.”

Reno Rodeo Association

“Their customer service is second to none.”

Regional Transportation Commission (RTC)
“You did a fantastic job with our implementation! I’m still surprised at how smoothly the entire thing went. Our management is very happy, and we’re glad we decided to go with PacStates for the phone system. You guys have top notch customer service, and we appreciate it! I’m looking forward to working with you all in the future, and having you maintain our phone system for many years to come!”

U.S. District Court Water Master
“Great job on the cabling. We appreciate how responsive and professional your team is.”

Clark & Sullivan Construction

“PacStates ensures that my telecom and VoIP questions get answered every time and they spend the time to explain our system in detail. ShoreTel simply works. Making phone swaps, adds, and deletes is a breeze and the web interface minimizes administration time.”

TEC Civil Engineering

“Our voice quality is great. We can’t even tell that it’s not a landline.”

Janiga Dermatology
“Training on the system is very good. They are always available to answer questions or walk you through a program. We are a medical facility so it is very important for us to be able to get immediate support.”

Knowledge Solutions
“I just connected the fiber and the new drops and everything is perfect. Looking forward to working with you again soon.”

General and Vascular Associates

“PacStates works very well with their customers. They are in contact with the customer even though there may not be an open case. They really go above and beyond.”

River Ranch Lodge
“Phones and internet work as if nothing changed and I am so happy after this morning’s switch over.”

One Trust Home Loans
“Excellent in every way — detail-oriented, timely, consistent follow-up and follow-through, proactive. Knowledge level far exceeded expectations and they were the ones to provide advice on what needed to be done for optimal performance of technology. All of this was done faster than I imagined possible. It has been a pleasure to work with you.”

Access to Healthcare Network

“Excellent customer care. They are always available when we need them, whether it be new purchases, technical support, or guidance with the workings of the Shoretel system.”

Sports Attack
“Absolutely awesome. The transition was seamless with minimum downtime.”

Mono County Office of Education

“PacStates assigned our organization a dedicated, knowledgeable, and proactive telecommunications engineer who understands our entire system, top to bottom, and understands all our needs. From troubleshooting small issues to designing entire projects and working with carriers, PacStates provides excellent, prompt service.”

City of Fernley
“Exceptional in providing technical assistance.”

Bickford Angier & Associates
“I appreciate all the help you gave us in the build out. You answered our questions and helped us with advice on things that didn’t have anything to do with your part of the job.”

Dr. M. Day Family Dentistry

“We have been a client of PacStates for at least two decades. They have never failed us in any way. We as a team are very appreciative for the relationship that has been established and reinforced over the years. Currently, we are involved in getting a new complete system and it is really surprising after all these years to be experiencing customer satisfaction at this level.”

Prospect Education
“Great service.”

Tahoe Fracture & Orthopedic Medical Clinic
“The work is done well under budget. Thanks!”

IQ Systems

“I highly recommend PacStates for phone and data cabling. I am very confident in their work and only have good things to say about them. Very reliable, great final product, and they are also clear on our cabling and server room design needs.”

KTVN
“Friendly, knowledgeable staff.”

Nevada Gaming Control Board
“PacStates has always provided us level 10 service.”

Donner Summit PUD
“A cooperative, professional, and polite team.”

Odyssey Engineering
“Really helpful with all my requests. The phones are great so far!”

Sierra Nevada College
“Great people and great support.”

NAI Alliance
“Very responsive.”

Ron Wilson and Associates
“Knowledgeable staff willing to customize implementation of the system to meet our needs.”

Gyford Productions
“They always have a great response time and are usually able to fix problems with a minimum amount of fuss. Their staff is knowledgeable and friendly.”

Reno Oncology Consultants

“They are always great with support, and when you need them, have things resolved as soon as possible.”

South Tahoe Refuse
“Our ShoreTel system has been reliable and any issues that we experience are resolved quickly.”

TMCC
“TMCC is excited about the new phones and so far we have not experienced any major issues. We are well prepared thanks to your help.”

Mountain View Montessori
“The major reason we chose PacStates was the support team, and you are already more than living up to it.”

First Centennial Title
“Customer service, speed of service, knowledgeable — all around great company to deal with. ShoreTel is easy to set up, and super easy to deploy and add to if needed.”

IVGID
“PacStates does a thorough review of the situation and builds understanding about the solution or product to make the customer confident of that choice.”

Rite of Passage
“This morning, we moved our entire ShoreTel system to a new location and turned it on. We had some trouble connecting this new location to our others. PacStates was there in minutes and we were back up and running in no time. They even helped us identify an issue with our carrier that we didn’t notice and we were able to solve that shortly after.”

Prothera
“They are always extremely helpful and are willing to go that extra mile to get things we need done. The phone system is straightforward and has the features without being difficult to configure and manage. It’s also very clean and clear to the end users.”

Family Counseling Service

“The installation was completed much quicker than expected.”

Mountainview Medical Associates
“Attention to detail, follow-up and knowledge was very impressive.”

Broadbent & Associates
“PacStates does customer service and technical support particularly well. We are very satisfied with the stability of the ShoreTel system, the technology integration and customer service.”

Remsa
“PacStates responds to all inquiries promptly, is always there to help and give guidance on issues.”

Applied Staffing Solutions
“PacStates is always available and very professional.”

NC Auto Parts
“We like everything about our ShoreTel. We recommend PacStates — they are the best.”

M3 Planning
“Great system and has worked well for us.”

Eastern Plumas Hospital
“Excellent service. The project was completed on time.”

Lyon County

“Service is always professional and competent.”

Wiegand Group
“Pacific States is very responsive to requests for changes or information.”

Freeman & Williams CPA

“Personal, face-to-face meetings to review our needs. Helping to obtain and understand quotes from different carriers to help us save on our phone and internet expenses.”

Sierra Air

“Great customer service.”

Clark & Sullivan
“Available to answer quick questions. Offering sales solutions that make sense for the company without over-selling us on hardware. The right fit in hardware and software for our needs.”

A & K Earth Movers
“The techs at PacStates always work on an issue until it is resolved. We have never experienced any major functionality issues and the minor issues are resolved in a very timely manner.”

USA Fleet Solutions
“Our system has helped me from missing calls.”

St. Albert
“It is such a joy to have a staff that has the support they need to get their jobs done efficiently.”

Meta Web Design
“PacStates has always done a great job with my phone system.”

Bloch Inc.
“They did a fantastic job under some challenging circumstances.”

Charter College
“Thank you very much for your matchless customer service. You are a fantastic business partner.”