Meet Our Experts

Patti Madden – Branlund, Owner

Patti co-founded PacStates Communications in 1986. At the beginning, she was primarily responsible for the warehouse, inventory and dispatch. Since then, Patti has been closely involved in every aspect of the business. While her responsibilities as owner extend across the entire company, Patti focuses much of her attention on the creation and delivery of unsurpassed customer service.

Michael W. Buis, Chief Executive Officer

Michael has been with PacStates since 1991 and brings over 34 years of telecommunications experience to his role as chief executive officer and managing partner. He became responsible for the company’s administration, operations and sales as CEO since 2006 after working in a sales position with the company for more than twenty-five years. He earned undergraduate and master’s degrees in civil engineering from Purdue University and has earned sales and technical certifications from ShoreTel, NEC and Allworx. Michael is an active volunteer in the Northern Nevada community. He currently serves on the board of directors of the Better Business Bureau of Northern Nevada, Board of Directors and Chairman for the Reno Rodeo as well as Past President and board of the Great Reno Balloon Race.

Mike Metzger, Director of Sales

Mike works with the PacStates sales and operations teams to ensure an unsurpassed customer experience. He joined the company in 2009, bringing deep experience in the development and management of sales and operations teams for a major technology manufacturer and as a partner in an office equipment dealership. He is active in business organizations including The Chamber, the Economic Development Authority of Western Nevada and WIN. He served as president of his Kiwanis Club and has been honored as Kiwanian of the Year. Mike studied at California State University, Fullerton, and Orange Coast College.

Bryan Carothers, Operations Manager

Bryan has been an integral part of our technical team since 1989, and became PacStates’ Operations Manager in 2016.

Jon Myers, Account Executive

Jon relies on more than two decades of experience as he assists clients to determine the best possible solutions for their data and telecommunications needs. Jon then works closely with the PacStates engineering staff to design, implement and support the delivery of excellent solutions. Before joining PacStates in 2009, Jon was self-employed in the printer and copy business. He studied at UCLA and College of the Redwoods. Jon is active in the spirit music program of Summit Christian Church.

Ryan Monaghan, Project Design Manager

Ryan works closely with clients to deliver top-quality solutions on VoIP, key system, PBX and fiber-optic, and cabling projects. He joined PacStates in 1999 and worked as a senior technician before assuming sales responsibilities. Ryan earned an associate’s degree in electronics from Truckee Meadows Community College, where he also worked as an instructor’s assistant. Ryan is presently working on his Registered Communications Distribution Designer (RCDD) Certification.

Dave Fahrney, Data Manager

With more than 40 years of experience in the telecommunications industry, Dave is the resident expert at PacStates in handling clients’ needs for integrated voice and data infrastructure.
His philosophy is straightforward: The customer’s needs are primary. Meet or beat time constraints. Ensure that all jobs are done well. Before joining PacStates, Dave was in business for himself. His expertise includes radio communications, telemetry, fire alarm and security systems, video surveillance, digital control, acoustics, audio and video design, network cabling and fiber optics. He has earned numerous consolidated certifications.

Nancy Radford, Lead Project Manager/Customer Service Representative

Nancy started her extensive telecom carrier in 1980 working for Rolm and IBM. She joined PacStates in 1996 and is responsible for project management, end-user interface, training of customer end users and administrators, and global customer care follow-up.

Cynthia White , Dispatch Manager

Cynthia White brings more than 13 years of customer experience to her role as dispatch manager at PacStates. She is responsible for managing incoming client calls and coordinating with technical staff to ensure clients and new customers receive prompt and quality service.

Joseph Stewart, Customer Support

Joseph brings extensive and deep experience to his role as a ShoreTel Connect Premise and Cloud trainer for client end-users and administrators. His years of technical training experience prepared him to excel with ShoreTel. Joseph also worked three years for Carson Tahoe Regional Medical Center before joining PacStates.

Patty Lippman, Support Administrator

Patty joined the PacStates team to manage maintenance and support agreements, as well as to back up dispatch. Prior to PacStates, Patty worked in the medical administration field.

Scott Casbarro, Senior IT/Senior Technician

Scott joined Pac Sates in 1997 in cable infrastructure. Scott serves our clients as Senior VoIP, IT and Telecommunications specialist. He s advanced certified in NEC, ShoreTel, and Allworx systems, as well as LAN, WAN, Adtran and HP systems.

Chris Wilson, IT Technician

Chris provides highly professional installation and service of customer networks. He’s skilled and certified with ShoreTel, Allworx, SysAdmin, Cisco (CCNA), Sonicwall, Adtran, Cabling, Wireless Networks, Network engineering, VMWare, and system design. Currently pursuing his bachelor’s degree in computer science, Chris showed his dedication to excellence early in life when he earned recognition as an Eagle Scout.

Reed Card, Senior Technician

Reed specializes in programming and installation of NEC, ShoreTel and AllWorX systems. A member of the PacStates team since 2005, Reed has served in the telecommunications industry since 1990. His previous experience includes work as a manager and technician with Unicom Communications.

Jay Suda, Senior Cable/Fiber-Certified Technician

Jay specializes in installation of cable, fiber and equipment-room infrastructure. He has worked for PacStates since 2005 and has more than 26 years of experience in the telecommunications industry. Before he joined PacStates, Jay was the owner of an electrical company.

Colette Cooke, Office Manager / Accountant

Colette, joined PacStates in 2011and is responsible for the company’s accounting functions, payroll and human resources. A native of Northern Nevada, Colette earned a bachelor’s degree in accounting. She has more than 25 years’ experience in accounting, data and financial analysis, payroll and human resource management.

Catherine Galbraith, Office Assistant

Catherine provides invaluable assistance to the administration of PacStates and ensures that records are readily available so that the company can quickly meet the needs of its customers. She has worked with PacStates since 2005. Previously, she held positions with Washoe Medical Center and Sierra Kids.

Chrissie Lyon, Project Manager/Telco Coordinator


Chrissie brings wide experience to her role as Telco manager for PacStates since 2009. She is a consistent liaison between the client and Telco providers. Prior to PacStates she worked 30 years with Nevada Bell, SBC and AT&T.

Steven Fisher, Warehouse Manager

Steve has been with PacStates since early 2015. He started as a cabling technician and grew into the position of warehouse manager. In an on-demand world that has clients waiting, Steve ensures that PacStates’ warehouse and service vehicles are properly stocked to quickly and efficiently meet the needs of customers.

Scott Finney, Technical Sales

Scott joined us as an accomplished and passionate enterprise IT Infrastructure and physical security specialist with 8 years of experience in northern California and northern Nevada. He’s worked with companies such as Cisco, VmWare, Uber and Juniper in developing solutions for cabling, power, and cooling in enterprise data centers and buildings. Scott brings strong manufacturer relationships in the low voltage, physical security, building technology, and data center infrastructure verticals and is exceptional at developing innovative, out-of-the-box IT Infrastructure and security solutions for any kind of environment.


Tyler Duncan, Cable Technician

Tyler works closely with both the client and PacStates’ operations department to provide the best possible results and meet the client’s needs. Tyler joined PacStates with a background in cabling and general maintenance, previously working at TD Desert Development in La Quinta, CA.


Franklin Armstrong

Franklin joined PacStates as Virtual CIO for our MSP program. He brings extensive background in managing large IT infrastructures as he previously was a Technical Lead/Senior Systems Engineer. With over 17+ years of IT experience in the IT field, Mr. Armstrong is equipped with the skills and knowledge to effectively handle the most difficult IT challenges. His passion for technology can be seen in his work quality and thoroughness. With expertise in VMware ESXi, SonicWall firewalls, Microsoft Active Directory, Microsoft SQL Server, Microsoft Exchange, Storage arrays, Government IT requirements, HP Aruba, and Cisco networking, he is a perfect fit for any IT need.


Thomas Cassleman

Thomas joined PacStates early 2018 with multi-site Mitel Connect VoIP and IT experience.

Josh Masterson

Josh joined PacStates in early 2012 and is a telecommunications and Cable/Fiber-Certified Technician. Mr. Masterson specializes in installation of NEC key systems, cable, fiber and equipment-room infrastructure.


Steven Gallinetti

Steven joined PacStates in early 2016 and is a Cable/Fiber-Certified Technician. Mr. Gallinetti brings a specialization in installation of cable, fiber and equipment-room infrastructure.


Casey Riley

Casey joined PacStates in early 2016 and is a Cable/Fiber-Certified Technician. Mr. Riley brings a specialization in installation of cable, fiber and equipment-room infrastructure.