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Pacific States Communications Launches New Product

We are so pleased to be offering a new product to our customers. Interactive Intelligence, which was recently acquired by Genesys, focuses on offering modern communication technology, enabling customer engagement and communications through cloud based products. Genesys-Interactive Intelligence offers contact center software with tools that enable collaboration within the workplace and better communications with customers. Genesys-Interactive Intelligence has more than 10,000 customers in more than 100 countries and supports more than 25 billion customer interactions per year.

Historically Genesys-Interactive Intelligence has been designated to service large companies and call centers. They have now introduced a cloud-based option that is scalable to any size business. This cloud- based option opens the door to many of our clients, offering them services and tools which have not previously been accessible to the smaller companies.

Genesys-Interactive Intelligence products are devoted to customer engagement, as wells as employee engagement and optimizing business. Making customer engagement a focal point, in turn improves customer experience. In ever changing and increasingly competitive markets, exceptional customer service is vital in setting companies apart from competitors.  Genesys-Interactive Intelligence offers products capable of tracking and customizing each customer experience to make sure that individual needs are being met.

Through improved employee engagement, companies can expect to see better collaboration between departments.  The cloud based product enables information to be shared amongst team members, offering customers a more seamless transition between departments and a more educated interaction overall. The ability to share information at a more rapid pace also can increase response time, resulting in quicker solutions for customer issues. Omnichannel capabilities offers an all-encompassing view of reporting and content vital to providing an unmatched, engaged customer experience. This has also been proven effective in training employees, managing quality control and ensuring compliance.

As companies grow and develop, one of the primary questions is how to optimize their business. Gensys- Interactive Intelligence’s tools allow organizations to prioritize and manage workflow. These tools are proven to increase performance by organizing and prioritizing tasks.  The management tools gather the tasks and interactions with real time monitoring and have the ability to assign tasks to team members. This is imperative to timely completion of processes and attainable task based time management.

            Genesys- Interactive Intelligence’s cloud based products also brings efficiency and cost effectiveness to companies by offering numerous integrations with other applications. This allows a company to alter their services as needed over time. The flexibility to customize products and services to best fit the evolving needs of the clients is one of the things that makes Genesys-Interactive Intelligence stand out from competing call center technology solutions.

            We take pride in offering our customers the best solutions and cutting edge technology. By thoroughly researching and understanding the products that we offer, we can ensure the satisfaction of clients. We invest in products that fit our client’s needs and allow them to stay at the cutting edge of their industries.




07/21/2017

Outside Sales – Job Description Function: Responsible for marketing, promoting and profitably selling products and services to existing and potential customers. Duties and Responsibilities: □ Makes personal sales calls at customer sites on a regular basis. □ Seeks out prospective customers/business opportunities with new and existing customers. □ Establishes and maintains customer relationships in order…




06/26/2017

This quote from Silicon Valley web pioneer and venture capitalist Marc Andreesen accurately describes the feeling that many business owners and managers share while trying to strategize their business processes moving forward. The choices available can be overwhelming. Technology has now given us another business decision to be made; how exactly these solutions will be…




06/09/2017

Pacific States Communication is proud to be a Chute Gate Sponsor of the Reno Rodeo. We have been a long time supporter of the Reno Rodeo and are thrilled to continue our involvement with the organization. We proudly provide the Reno Rodeo IT services, cabling, Wi-Fi and phone systems. We look forward to another great…




05/01/2017

We are very pleased to be a finalist in this year’s Best Places to Work. Congratulations to our team.




04/05/2017

CONGRATULATIONS PSC TEAM ON BEING A FINALIST- THIS IS WELL DESERVED!




02/21/2017

We are so pleased to be offering a new product to our customers. Interactive Intelligence, which was recently acquired by Genesys, focuses on offering modern communication technology, enabling customer engagement and communications through cloud based products. Genesys-Interactive Intelligence offers contact center software with tools that enable collaboration within the workplace and better communications with customers….




02/03/2017

An increasing number of companies are converting to cloud based phone and work systems as products are becoming more readily available.  Companies have reported seeing an increase in their employee’s productivity in the workplace, as such tools enable better multi-department collaboration, client communication and file sharing. Employers are seeing that offering their employees more flexibility…




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