Pacific States Communications has been designing, implementing, and servicing ShoreTel IP PBX systems since 2003. We have installed over 11,000 ShoreTel handsets at over 350 locations. PSC is a ShoreTel Certified Gold Champion Partner and has a Net Promoter score of 100%. This success is due in large part to our understanding of voice and data integration, as well as the simple architectural design of the ShoreTel system that lends itself well to multi-site applications. By employing a distributed single image voice database through solid state appliances, ShoreTel is far more scalable and reliable than its competitors.