Today there are countless ways to email, text, buddy, share, video chat, conference and place a call. This brings tremendous advantage by increasing the speed of business. We integrate all the key components for robust business communications—voice, email, instant messaging, presence (i.e., being able to check the availability of a co-worker), calendaring, video and audio conferencing and desktop sharing into one seamless package.
Our UC solutions eliminate communications complexity for both end users and system administrators. Purpose-built VoIP business phone solutions ensure that all components work with minimal configuration and maximum flexibility, to relieve IT departments (and their budgets) of the cumbersome, complicated and redundant tasks required by systems from other vendors.
Truly unified also means fully functioning desktop features on mobile devices. Whether using a smartphone or a tablet, you and your employees can BYOD—that’s bring your own device—and use it to transfer calls, host web share sessions, video chat, check co-worker availability and more.
Phone system functionality and metrics can integrate with applications that track and measure contacts like customer relationship management software (CRM).When the systems are fused together, each becomes more powerful, employees become more productive and better business intelligence starts to emerge. “What’s measured improves,” and your phone system can play a role in optimizing staffing levels, evaluating employee performance, analyzing marketing spend and understanding customer behavior.